Customer Expectations have changed significantly in the digital era. Modern customers demand quick responses, consistent communication, and the ability to connect with businesses through their preferred channels. For organizations, meeting these expectations requires more than basic telephony or isolated messaging tools. A unified, cloud-based communication system has become essential... https://microsoftdynamics09642.isblog.net/the-role-of-intalk-io-in-building-efficient-and-responsive-contact-centers-56991171